Chatbots News

The difference between Natural Language Processing NLP and Natural Language Understanding NLU

Sometimes people know what they are looking for but do not know the exact name of the good. In such cases, salespeople in the physical stores used to solve our problem and recommended us a suitable product. In the age of conversational commerce, such a task is done by sales chatbots that understand user intent …

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The 13 Best Intercom Alternatives for Customer Support in 2023

Why don’t you try something equally powerful yet more affordable, like HelpCrunch? It combines live chat, chatbot, knowledge base, in-app messenger, and auto message functionality with help desk features like shared inbox, customer profiles, tags, etc. Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing …

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